Grandeur Luxe Cosmetics – Privacy Policy 

Controller of data

GRANDEUR LUXE COSMETICS (PTY) LTD. is the data controller (i.e., the firm that collects your data), and we have complete control over how it is used.

We are in charge of keeping your data safe and ensuring that your user rights are honored. We are dedicated to safeguarding our visitors’ personal information.

We do not promote our products to anybody under the age of 18, nor do we target any specific product at anyone under the age of 18. We are unable to locate anyone under the age of 18 in our database.

Effective Data

This privacy policy will take effect on September 1, 2020.

What Does a Privacy Policy Entail?

This privacy policy explains how GRANDEUR LUXE COSMETICS collects personal data from you when you use our website, including any information you supply when you buy a product, sign up to get marketing information from us, enter a competition, use an application, or fill out an event inquiry form.

The information we gather is used to complete your payment, receive your item, and ship it to you. We may also send you marketing emails, tailor your experience on our site, and assist you through our support teams.

Please contact us at info@grandeurluxecosmetics.com if you have any concerns regarding this privacy policy or about exercising your rights in relation to your personal data that we store or handle.

We must have a valid cause to use your data. There are four primary reasons for use of your data: contractual, legal obligation, consent which you provide to us & our legitimate business interests.

If you feel we’ve not done something right then you have the right to make a complaint and get in touch with us at info@grandeurluxecosmetics.com

Changes in Your Situation

It’s critical that the personal information we have about you is correct and up to date. If your personal information changes, please let us know.

How long do we keep your information?

We only save your personal information for a short time. The details of these retentions, as well as the period of retention, will vary for every customer. Your data will be completely destroyed or otherwise rendered anonymous after this time period. This action is irreversible.

Data Types and How They’re Used

A overview of the personal data we gather, why we collect it, and how we use it may be found below. This should be apparent, but if it isn’t, please send us an email and we’ll be happy to clarify.

Data about individuals, orders, and public relations (contact details)

What we do with it and why

When you register for an account with REFY Beauty, you must submit your complete name, address, email address, phone number, and date of birth (if you wish to provide it).

We create an account for you and save your information so that you may log in the next time you come.

We also verify that you are of legal age to access our website.

These data are used to process your purchase. We will be unable to fulfill our contract with you and give you our items if we do not have your address.

We may give you order status updates since we feel that communication is vital to providing excellent customer service.

We may send you information about our wonderful goods and offers if you opt in to get updates; if you don’t want to receive updates, you can unsubscribe at any time.

Data from contracts and data from transactions (contact history)

What we do with it and why

We keep track of anything you’ve spoken to us over the phone, via email, or via instant chat (and, on occasion, on social media), as well as your ID and contract data.

We will be able to deliver greater customer service as a result of this.

We require this information in order to respond to any comments or questions you may have and to contact you.

We also need to know what we’re doing well and what we’re not so good at so that we can train our employees, enhance our website, and make our products the best they can be!

Data that is unique (our purchase history and saved items)

What we do with it and why

We prefer to keep track of data from prior orders, your website surfing history, and the things you have or have in your basket.

To assist customers and process returns and refunds.

To determine which products/offers could be of interest to you and provide you information about them.

So that we can show you relevant ads when you’re on third-party websites or social media.

Data of Interest (information about your phone or laptop, and how you use our website)

What we do with it and why

Your PC, tablet, and phone information (including IP address, browser type, operating system software type and device type).

To determine which products/offers could be of interest to you and provide you information about them.

To make it easier for you to login by storing your settings on your devices.

To make enhancements to our website and guarantee that our consumers get a unique and personalised experience.

Data from the PR and ID departments (your responses to surveys, competitions and promotions)

What we do with it and why

Your name, email address, and any other information you give us when you enter one of our competitions or events on our website, in store, or by any other medium (including through our social media channels).

We won’t be able to finish our contract with you if we can’t use your information when you enter our competitions, and you won’t be able to win our fantastic prizes!

The information you provide in the surveys will be used to enhance our website and products.

If you send us an event inquiry, we’ll need to get in touch with you to talk about it.

We do not use consent as a legal basis for processing your personal data in general, but we will get your approval before sending you third-party direct marketing messages through email or text message. By contacting us, you have the right to withdraw your consent to marketing at any time.

You are not required to supply any of this personal information; but, if you do not, you may be unable to purchase our items through the website and may be unable to get the level of customer care that we strive to deliver.

We also anonymize and aggregate personal information (so that it cannot be used to identify you) and utilize it for purposes such as system testing, research, data analysis, website improvement, and product development. This information is also shared with third parties.

We will only use your personal information if the law permits it.

Data Exchange

We do not and will not sell any of your personal information to anybody. As a necessary element of providing our services to you, we may share your data with the following kinds of organizations from time to time:

Professional service providers, such as marketing agencies, advertising partners, and website hosts, that help us deliver GRANDEUR LUXE COSMETICS (PTY) LTD. to you; and Organizations that assist us execute your order, such as payment service providers, warehouses, and delivery companies.

Legal counsel, bankers, auditors, and insurers, as well as our regulators, such as SARS & Customs, and any third parties to whom we sell or transfer any portion of our company or assets.

Data Protection

We have implemented necessary security measures to protect your personal data from being lost, misused, accessed in an unauthorized manner, changed, or exposed by mistake.

We also restrict access to your personal information to employees, agents, contractors, and other third parties that require it for their jobs. They will only treat your personal data according to GRANDEUR LUXE COSMETICS’s guidelines and are bound by a confidentiality agreement.

We’ve put in place measures to deal with any suspected personal data breach, and we’ll inform you and any applicable regulators if we’re legally obligated to do so.

Data Protection Laws

According to the law, you have the following rights:

The ability to revoke permission to marketing.

Our interests versus your right to object to our use of your personal data.

The right to data portability allows you to transfer your personal information to another party.

In some situations, you have the right to request the erasure of your personal data.

You have the right to get a copy of the personal data we have on you.

The right is concerned with decision-making and how individualized recommendations are presented to you. We customise recommendations to you based on your data. We don’t employ any kind of automated decision-making that might be harmful to you.

You have the right to withdraw your permission at any time if we are relying on it to process your personal data. Please contact Us using the information provided in this policy if you wish to exercise any of the rights listed above.

We maintain necessary technological and organizational precautions to provide an acceptable degree of security for your personal data, including against accidental illegal or unauthorized destruction, loss, modification, access, disclosure, or use. However, no security system is perfect, and we cannot guarantee that information about you will be safe at all times, including during transmission to us and on your mobile device.

Modifications to the Privacy Policy

We examine our Privacy Policy on a regular basis to ensure that it reflects any changes in privacy regulations. This Privacy Statement was last updated on December 10, 2021. If we make substantial changes to the Privacy Policy, we will notify you.