REFUND & RETURN POLICY
Customers of Grandeur Luxe Cosmetics have a 10-day return policy.
Grandeur Luxe Cosmetics reserves the right to refuse any refund. If you are not entirely pleased with your purchase, you may return it to us for a refund . Please note that shipping/delivery expenses are neither refundable or creditable because the Courier company does not compensate us for these costs.
Within 10 days after receiving the products, the item(s) must be returned. The item(s) must be new, unused, and unopened. Refunds are not available on sale, clearance, or seconds products. Once we receive the returned item and confirm that it fits the conditions above, the purchase price (excluding delivery charges) will be refunded to you. You have 10 days from the date of delivery to return your order.
Any fees associated with returning the goods to us are your responsibility. PLEASE NOTE: If Grandeur Luxe Cosmetics is liable for sending damaged or incorrectly packaged items to a customer, Grandeur Luxe Cosmetics will pick up and return the items at no cost to the customer, as per our return policy.
Please return your items in the original packaging in which they were sent, with all labels attached. Alternatively, put the items in a clean plastic bag and close it tightly. If there are multiple parcels, be sure they are all packaged together securely.
Please note that if the processes indicated above are not strictly followed, the refund process may be delayed. Furthermore, you will not be eligible for a reimbursement if the returned product(s) are not returned to Grandeur Luxe Cosmetics in the original packing, with all labels attached, and in resalable condition.
Grandeur Luxe Cosmetics also maintains the right to refuse a refund if a product is returned without its original protective packaging or is not packaged correctly.
Additionally, if you have not followed the steps outlined in this Returns Policy, Grandeur Luxe Cosmetics will not issue a refund for faulty or incorrect items.
For any further Refund & Returns related queries, please email us at returns@grandeurluxecosmetics.com